Delivery and Shipping Policy

SHIPPING & DELIVERY TERMS AND CONDITIONS

Thank you for shopping with iglow8 skincare. The following terms and conditions constitute our Shipping Policy.


1. Order Processing Time

  • All orders are processed within 24-48 Hours(excluding weekends and major holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: Processing times may be extended during high-volume periods (e.g., holiday seasons, big sales, or product launches).

2. Nationwide Shipping Rates and Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer the following shipping options:

    • Standard Shipping: Delivers within [7-14] business days (Subject to custom inspection, it is beyond our control). 

    •  Free Shipping: We offer free standard shipping on orders over $75 total amount spending           .

3. Shipment Confirmation and Order Tracking

  • High-value shipments or those suspected of fraud may require verification before processing.

  • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). 

  • The tracking information will usually become active within 24 hours of shipment.

4. Delivery Failures and Incorrect Addresses

  • Customers are responsible for providing the correct and complete shipping address at checkout.

  • If a package is returned to us due to an incorrect/incomplete address provided by the customer, or due to multiple failed delivery attempts by the courier, the customer will be responsible for the additional shipping fees to re-send the package.

5. Damaged, Lost, or Stolen Packages

  • [iglow8 skincare] is not liable for products stolen,damaged or lost during transit, if the courier is at fault, but we will do our best to help you resolve the issue.

  • If you received your order damaged, please contact the shipment carrier or our support team directly within [48 hours] of delivery. 

  • Please save all packaging materials and damaged goods, and take clear photos/videos before filing a claim.

    While we aren't responsible for lost or stolen packages, our team is fully committed to helping you resolve the issue.

How We Process Orders

At Iglow8, we operate as a remote-first team spread across the US, Europe, and Asia. This allows us to bring you the best talent and skincare innovations from around the globe.

To keep our premium products accessible, a large portion of our orders are shipped directly from our primary fulfillment centers in China. This strategic location helps us significantly reduce overhead and international shipping costs—savings that we pass directly on to you—while streamlining global delivery times.

To best serve our community, we also maintain fulfillment centers in the USA and Europe. High-demand items in these regions are often shipped locally to ensure the fastest possible delivery.

Have questions about your shipment? We’re always here to help at hello@iglow8.com. Thank you for trusting Iglow8 with your skincare journey!