Return and Refund Policy

RETURNS AND REFUND POLICY

At iglow8, your satisfaction and skin health are our top priorities. If you are not entirely satisfied with your purchase, we are here to help. Please review our policy on returns, refunds, and exchanges below.

1. CANCELLATION POLICY

Order cancellations must be requested within 3 hours of purchase. Once our fulfillment team begins processing your items for shipment, we are no longer able to cancel the order.

2. RETURN POLICY

Timeframe: You have 30 days from delivery to request a return or exchange.

Condition: For hygiene reasons, items must be strictly unused, unopened, and in their original, sealed packaging.

Non-returnable: For hygiene reasons and supplier agreements, we cannot accept returns or issue refunds for the following:

  • Opened, used, or tampered products

  • Sale items

  • e-Gift cards

3. REPLACEMENT POLICY

Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, please report it to us within 48 hours of delivery for a replacement or full refund.

Video Requirement: To process your claim, we require a raw, unedited unboxing video starting from the sealed shipping package.

Shipping Costs: We cover all return and replacement shipping costs for damaged or incorrect items. For "change of mind" returns, the customer is responsible for non-refundable return shipping fees.

4. REFUND POLICY

Inspection & Notification: We will notify you of your refund status once we receive and inspect your returned item.

Refund Timeline: Approved refunds are issued to your original payment method within 7 business days (actual posting times depend on your bank).

5. LATE REFUNDS

If you haven’t received your approved refund yet, please take the following steps:

  • Check your account: Double-check your bank or credit card statement.

  • Contact your bank: Processing and posting times can vary widely between financial institutions.

  • Reach out to us: If you’ve done this and still haven't received your funds, please contact us at hello@iglow8.com and we will be happy to look into it for you. 


6. RETURN ADDRESS 

Please send your product to:

  • Name: 

  • Address: 

  • Zip Code: 

  • Phone: 


Please use a trackable shipping method for your return, as we cannot guarantee receipt of untracked packages. 

Thank you for shopping with Iglow8! We are committed to your satisfaction.