FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
1. Why choose Iglow8?
We make clean, cruelty-free, and vegan skincare that actually works for your specific skin needs. Powered by top-tier natural ingredients, our line is all about giving you that healthy, radiant glow.
2. Can I build a routine using multiple Iglow8 products?
Absolutely. Our collections are expertly formulated to work in perfect harmony for enhanced results. Discover our curated skincare sets to experience a complete regimen at an exceptional value.
3. Are your products suitable for sensitive skin?
Yes. Our skincare is specifically designed to be gentle on sensitive skin. However, we still highly advise performing a small patch test before using any new product on your face.
4. How long does it take for Iglow8 products to work?
Because natural skin cell turnover takes time, deeper changes don't happen overnight. While you may feel instant hydration, we recommend following your routine consistently for 4 to 6 weeks for optimal, transformative results.
5. Do your formulas contain animal products?
No, all of our formulas are completely vegan and never tested on animals. We are dedicated to delivering clean, compassionate beauty solutions.
6. How long does shipping take?
We usually pack and ship your order within 12 to 24 hours! You can expect your package to arrive in 7 to 14 business days. Sometimes customs or security checks might slow things down a bit, but we're doing everything we can to get your order to you as fast as possible.
7. Do you offer Cash on Delivery (COD)?
No, We do not offer Cash on Delivery nationwide, alongside secure online payment methods including, credit/debit cards, and PayPal.
8. How can I track my order?
As soon as your package is handed over to our courier partner, you will receive an automatic email and SMS containing your tracking number and a link to trace your parcel in real-time.
9. Can I change my shipping address or cancel my order?
Because we pack and ship orders quickly, changes or cancellations can only be made within 3 hours of placing your order. Please message us immediately on our official page or email hello@iglow8.com with your Order ID.
10. What is your return policy?
Due to the hygiene and safety nature of skincare products, we only accept returns on unopened, unused items in their original packaging within 30 days of delivery.
11. What should I do if I receive a damaged or wrong item?
We apologize for the mix-up! Please take a raw, unedited unboxing video showing the sealed parcel being opened and the damage/wrong item. Send it to our customer support team within 48 hours of delivery, and we will ship a replacement to you free of charge.
12. Are your products safe for sensitive skin?
Our products are formulated to be clean and gentle. However, because everyone’s skin is unique, we highly recommend doing a patch test on your inner arm or behind your ear for 24–48 hours before applying it fully to your face.
13. Are your products safe for pregnant or breastfeeding mothers?
While our line is made with gentle, non-toxic ingredients, we always recommend showing our ingredient list to your OB-GYN or dermatologist before introducing new skincare products into your routine during pregnancy or nursing.
14. Where else can I purchase Iglow8 skincare?
To guarantee you are getting 100% genuine formulas, Iglow8 is available exclusively right here on our website. We do not sell through third-party retailers, so you always know you are getting the real deal directly from us.
15. How do I contact Iglow8 customer support?
You can reach us anytime at hello@iglow8.com. Our dedicated support team is always available to assist you with any inquiries or concerns.